IT Supporter

I. OVERALL JOB RESPONSIBILITY

You will be responsible for providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

II. KEY JOB DUTIES

• Troubleshooting network-related issues (Internet, LAN, Printer, Camera)

• Handling errors related to network equipment, UPS, and switchboards.

• Labeling equipment, managing IT assets, and reporting monthly basics.

• Support and set up Macbook & PC for staff including installation software, operating system, and handle other troubles, etc

• Manage Software license and test devices….

• Backup user data.

• Monitoring the status of ink, and damaged components, replacing, or fixing devices (Laptop, Desktop, Mobile Phones, Tablets…) for staff.

• Update IT documents (if any), and user guide documentation (if applicable)

• Look for the quotation of IT devices and report to the buying department.

• Consulting with the IT team and other departments as required.

• Training end-users on hardware functionality and software programs.

• Other tasks… 

III. EDUCATIONAL REQUIREMENT / SKILLS / ATTRIBUTES

• Have 1 - 2 years of relevant work experience; or an equivalent in education and experience.

• Proven work experience as a Technical Support Engineer.

• Excellent IT skills (MS, TeamViewer, GSuite, Google Drive, etc.).

• Knowledge of computer hardware and networking systems.

• Knowledge of Macbook software, LAN, and wireless networks.

• Knowledge of Smartphones and Tablets.

• Ability to troubleshoot complex hardware and software issues.

• Good communication, and interpersonal skills.

• Good at moral character, honesty, enthusiasm, carefulness, and a high sense of responsibility in work.

• Vendor and supplier management.

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IV. WHY YOU’LL LOVE WORKING HERE

• Great facility to work. You will have a MacBook and extra high-definition screens

• Premium health insurance package and annual medical check-up

• Sponsorship for training courses

• Interesting activities: gym/fitness club at work, English club, corporate social responsibility events...

• Attractive signing bonus for important positions

• With regular discussions with the CEO, founders, and executives of the company, you will have a lot of opportunities to learn from experts in their fields

• Annual bonus and project bonus

• International opportunity to expose and grow

• At least one abroad travels every year. We often send our elites to international conferences like GDC, WWDC, Google I/O... to update the latest technology

• Full labor insurance (social, health, unemployed)

• Annual leave 12 days / sick leave 2 days / remote work 12 days

• Free food & drinks, kitchen at work, PlayStation after work

• Friday evening party, happy hour, team activities, and awesome parties…